PR Card Renewal — Everything You Need to Know
A complete guide to renewing your Permanent Resident card, understanding the residency obligation, required documents, fees, timelines, and what to do when things go wrong.
Create or log in to your IRCC secure account
Visit canada.ca and sign into your IRCC online account. If you don’t have one, create an account using a GCKey or Sign-In Partner.
Online onlyGather all required documents
Collect your current or expired PR card, proof of Canadian residency, passport, 5-year travel history, and two recent passport-size photos.
RequiredComplete the online application (IMM 5444)
Fill out form IMM 5444 — Application to Renew or Replace a Permanent Resident Card. Answer all travel history questions accurately and upload digital copies of your documents.
Online formPay the application fee
Pay the $50 CAD processing fee online by credit or debit card. Keep your payment receipt — you’ll need it to check your application status.
$50 CADAttend biometrics (if required)
If IRCC requests biometrics, you’ll receive a Biometric Instruction Letter (BIL). Visit a Service Canada or IRCC office within 30 days to give your fingerprints and photo.
If requestedWait and receive your new card
Processing takes approximately 70–120 days. Your new PR card will be mailed to your Canadian address on file. Stay in Canada during this period if possible.“Timelines are estimates and do not follow a fixed stage-by-stage schedule.”
Your PR card is mailed to a Canadian address. If you leave Canada before receiving it, you may need a PRTD to return.Identity Documents
Current or expired PR card (both sides) Valid passport (all pages with travel stamps) Two passport-size photos (recent, white background) Birth certificate or equivalent identity documentProof of Residency
Canadian utility bills (last 12 months) CRA Notice of Assessment or T4 slips Provincial driver’s licence or health card Bank statements showing Canadian addressTravel History
Detailed 5-year travel history form Passport entry/exit stamps if available Employment letters (if abroad for Canadian employer) Proof of accompanying Canadian citizen spouseAdditional (If Applicable)
Marriage certificate (if name changed) Court order for legal name or gender change Police report (if card was lost or stolen) Statutory declaration for lost cardApplication submitted
Day 1 — You receive an Acknowledgement of Receipt (AOR) email confirming IRCC has your application.
Application in review
Weeks 2–10 — IRCC reviews your documents, travel history, and residency. Biometrics may be requested during this period.
Decision made
~Week 10–15 — If approved, your file moves to card production. If more documents are needed, you’ll receive a request via your IRCC account.
Card produced and mailed
~Week 14–17 — Your new PR card is printed and mailed by Canada Post. Standard mail only — no tracking number provided.
Card received
~Week 15–20 — You receive your new 5-year PR card. Store it safely and note the expiry date.
Missing signature
Paper or supplementary forms that require a wet or digital signature are returned if left unsigned. This includes IMM 5444 and any statutory declarations.
Wrong photo format or quality
Photos must be 50 mm × 70 mm, taken within the last 6 months, on a plain white background, with no shadows, glasses, or head coverings (unless religious). Dark backgrounds, selfies, and low-resolution prints are rejected.
Unclear or incomplete document scans
Blurry, dark, cut-off, or rotated scans of passports, PR cards, or residency proof are flagged. IRCC requires all text and stamps to be legible. Passport copies must include every page — even blank ones.
Travel history mismatch
If the dates, countries, or durations in your travel history form do not match the entry/exit stamps in your passport, IRCC may flag your application for a manual review or misrepresentation assessment — which can take months.
Incorrect or failed fee payment
Submitting the wrong fee amount, using an expired card, or a declined transaction will put your application on hold. The $50 fee must be confirmed before IRCC opens your file.
Incomplete IMM 5444 form
Leaving questions blank — even fields marked “if applicable” — can result in return. Common omissions include leaving the last 5 years of address history incomplete or skipping the employer section.
Insufficient proof of Canadian residency
A single utility bill is often not enough. IRCC wants to see a pattern of continuous residency — multiple document types spanning the 5-year period are strongly preferred over one recent document.
Wrong or outdated application form
IRCC periodically updates form versions. Submitting an outdated version of IMM 5444 (even by a few months) will result in automatic return. The form version and date appear in the footer of the PDF.
Log in to your IRCC Secure Account
Go to canada.ca/en/immigration-refugees-citizenship/services/application/account.html and sign in with your GCKey or Sign-In Partner credentials (e.g., your bank login). Use the same account you used to submit your application.
Find your application in “My Applications”
Once logged in, navigate to the “My Applications” section. You will see a list of all your submitted applications. Click on your PR card application to see its current status.
Understand your status message
IRCC uses standard status labels. Each one means something specific about where your file is in the process:
Check your inbox inside the account — not just your email
IRCC sends requests for additional information through the in-app message centre inside your secure account, not always to your external email. Log in at least once every 2 weeks during processing. Missing a document request can put your application on hold indefinitely.
Compare against current processing time estimates
IRCC publishes live processing time estimates at canada.ca/en/immigration-refugees-citizenship/services/application/check-processing-times.html. If your application has exceeded the posted estimate by more than 4 weeks, you can submit a web form inquiry through your account.
Contact your MP’s office if severely delayed
If your application is significantly past the estimated processing time and you’ve received no communication from IRCC, contact your local Member of Parliament’s constituency office. MP offices have a dedicated liaison with IRCC and can often get status updates that applicants cannot access directly. This is a free, legitimate service.
| Status shown | What it means | What to do |
|---|---|---|
| Application received | IRCC has received your application and it is in the queue to be opened. | Wait. No action needed yet. |
| In progress | An officer has opened your file and is actively reviewing it. | Check for messages in your account every 1–2 weeks. |
| Additional documents requested | The officer needs more information before continuing. There is a strict deadline to respond. | Respond as quickly as possible — ideally within 7 days. |
| Decision made | IRCC has reached a decision but hasn’t communicated it yet. Approval or refusal letter is incoming. | Check your account message centre daily. |
| Approved | Your renewal is approved. Your card is being produced and will be mailed shortly. | Ensure your Canadian mailing address is current. Do not travel outside Canada. |
| Refused | Your renewal was denied. The refusal letter will explain the reason. This may involve a review of your PR status. | Consult an RCIC or immigration lawyer immediately regarding an IAD appeal. |
Medical emergency
You or an immediate family member (spouse, child, parent) requires urgent medical treatment that necessitates travel — either within Canada or internationally — and your PR card is expired or about to expire.
Evidence required: Doctor’s letter, hospital appointment, diagnosisDeath or serious illness of a family member
A close family member abroad has passed away or is critically ill. You need to travel immediately and cannot wait for the standard processing window.
Evidence required: Death certificate, medical letter, relationship proofEmployment-related travel (imminent)
Your employer requires you to travel internationally within a short period for work, and your PR card will expire before or during that trip. You must demonstrate the travel is mandatory, not discretionary.
Evidence required: Employer letter, flight booking, meeting/conference noticeHumanitarian or compassionate circumstances
Exceptional personal circumstances — such as escaping a dangerous situation abroad, or an urgent child custody situation — may qualify. These are assessed broadly under humanitarian grounds.
Evidence required: Detailed personal statement + supporting documentsImminent permanent job loss
If your employment contract requires proof of status or travel clearance within a defined window and an expired PR card threatens your job, IRCC may consider this urgent. Must be clearly documented.
Evidence required: Contract clause, employer letter, HR communicationExpiring card with international travel already booked
If your card expires before a booked and non-refundable international trip that was arranged in advance (before the expiry was known), IRCC may consider urgency. This is the weakest qualifying reason — additional context is critical.
Evidence required: Flight itinerary, booking confirmation, reason for necessityHow to submit an urgent processing request
Lost or stolen in Canada
File a police report and include a copy with your replacement application. Submit a statutory declaration explaining the circumstances. The fee remains $50 CAD. You do not need to notify IRCC separately before applying.
Damaged card
Submit the damaged card with your application. IRCC will destroy it and issue a new one. Do not use a severely damaged card for travel — airlines may reject it. Include a note explaining how the damage occurred.
What counts as misrepresentation
— Understating or omitting travel days outside Canada
— Claiming days abroad with a Canadian citizen spouse without actual documentation
— Using a Canadian address where you did not actually reside
— Providing false or altered supporting documents
— Failing to disclose criminal charges or convictions
— Allowing someone else to sign or submit on your behalf without authorization
— Omitting a country you visited, even briefly (e.g., a transit stop)
Consequences if found
— 5-year ban from any Canadian immigration application
— Possible loss of permanent resident status
— Removal order issued against you
— Criminal charges under IRPA (up to 5 years imprisonment or $100,000 fine)
— Permanent inadmissibility in the most serious cases
— Future citizenship applications automatically refused
— Affects your entire household if sponsored family members are involved
IRCC does not require intent to prove misrepresentation. If information you provided turns out to be false — even if you genuinely believed it was correct — you can still be found inadmissible. The burden is on you to ensure every statement is accurate.
What address to use
Use a physical Canadian street address where you or a trusted person will reliably be present. PO boxes are generally not accepted for PR card delivery. If you are temporarily staying with family during a move, use that address and note it is temporary in any correspondence with IRCC.
If the card is already mailed to the wrong address
Cards are sent by Canada Post standard mail with no tracking. If it goes to the wrong address:
— Contact IRCC via web form immediately
— Request written confirmation it was mailed
— If confirmed lost: apply for a replacement (new $50 fee + new processing time begins from scratch)
Moving provinces mid-application
Update IRCC before your move if possible, or within the first few days at your new address. Also update your address with:
— Your provincial health authority
— CRA (My Account at canada.ca)
— Your bank, employer, and Service Canada
Acceptable proof of new address
If IRCC requests updated residency proof after a move, you can provide:
— Signed lease or mortgage statement
— Utility or internet bill in your name
— Bank statement to new address
— CRA correspondence to new address
— Provincial change-of-address letter
